Refund policy

Last Updated: August 16, 2026

Hommco wants every purchase to be worth keeping. Where an order does not work out, the return process is short and straightforward.

Order Cancellations

An order may be cancelled within 24 hours of being placed by writing to info@hommco.com with the order number. After that window, cancellation may no longer be possible, as the order may already be in processing. Once an order has been dispatched it cannot be cancelled, though the item may be returned after delivery under this policy.

30 Day Easy Returns

There are 30 days from the day an order is received to start a return. To be eligible, items must be:

  • Unused
  • In original condition
  • Returned with original packaging, tags, and accessories

Our support team assists throughout. Restocking fee: $0. We do not charge one.

Return Policy Overview

  • Return Window: 30 days from the day the order is received
  • Condition: unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: our support team guides the process
  • Restocking Fee: none

Return Costs

  • Defective or Incorrect Products: no cost to the customer where a product arrives incorrect, damaged by the carrier, or defective in any way.
  • Change of Mind: the customer covers the actual return shipping cost where the wrong item was ordered, the item does not fit, or it is simply no longer wanted. Original shipping costs are not refundable.

How to Return an Item

  1. Contact Us. Email info@hommco.com with the order number and the reason for the return.
  2. Pack the Item. Repack it securely in its original packaging with all accessories, tags, and documents.
  3. Send It Back. Ship the return using the instructions in the return authorization email. The carrier or method recommended in that email may be used.

Refund Process

  • Inspection: once a return arrives, it is inspected against the criteria above.
  • Refund Timing: after approval, please allow up to 7 business days for the refund to be initiated to the original payment method, depending on the bank or payment provider.

Exchanges

Exchanges are accepted. To swap an item for a different size, color, or product, write to info@hommco.com.

Order Not Delivered

If an order has not arrived within the expected window, email info@hommco.com with the order number. We will investigate with the carrier. Where a package is confirmed lost, we will issue a full refund to the original payment method or send a replacement at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. Those products are clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date. Periodic review is encouraged. Continued use of the website after a change constitutes acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 20551 Ringold Drive, Ashburn Virginia 20147, United States
Store Email: info@hommco.com
Store Phone: +17037035240
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EDT)
We do our best to reply to your e-mail within 1–2 business days.