FAQ
Welcome to the Hommco Frequently Asked Questions page. Everything below covers the questions that come up most often. If something is still unclear, please get in touch.
1. How Long Will It Take To Receive My Order?
Handling time is 1–2 business days. Transit time is 5–7 business days. Estimated delivery is 6–9 business days in total. Full details sit in our Shipping Policy.
2. Do You Offer Free Shipping?
Yes. Shipping is free on all orders within the United States, with no minimum purchase. See the Shipping Policy for the detail.
3. Where Is Hommco Located?
Hommco is a United States based online business offering a curated selection of high quality home products, with shipping available within the United States.
4. What If I Receive A Defective Product?
Defective items are replaced at no cost. Please make contact within 30 days of receiving the order and our Return Policy covers the process.
5. Can I Cancel My Order After It Is Placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so the order can be caught before it enters processing.
6. What Is The Return Policy?
Returns are simple and hassle free, open for 30 days from the day an order arrives. The full process is set out in the Return Policy.
7. When Will I Receive My Refund After Returning A Product?
Once a return is received and inspected, the refund is initiated to the original payment method within 7 business days, subject to the payment provider. See the Refund Policy.
8. Do You Offer A Warranty?
Yes, a 30 day warranty applies to all purchases. Details sit in the Return Policy.
9. How Can I Contact Customer Support?
Through the Contact Us page, or directly at info@hommco.com.
10. Do You Ship Internationally?
No. Shipping is exclusively within the United States.
11. Do You Have A Physical Store Location?
No. Hommco is online only, which keeps pricing competitive and allows a wider product selection.
12. Can I Place A Bulk Order For My Business Or Organization?
Yes. Bulk orders are available. Please contact customer support for pricing and details.
13. What Is The Process For Exchanging A Product?
Exchange instructions are outlined in the Return Policy. Write to us with the order number and the item wanted instead.
14. How Can I Track My Order?
Once an order has shipped, it can be followed on our Order Tracking Page.
Contact Information
Store Address: 20551 Ringold Drive, Ashburn Virginia 20147, United States
Store Email: info@hommco.com
Store Phone: +17037035240
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EDT)
We do our best to reply to your e-mail within 1–2 business days.